FAQs about our utility.

QUESTIONS AND ANSWERS REGARDING THE INDIANA AMERICAN WATER BILLING TRANSITION

Can I be exempt from sewer charges when I am away from home for an extended period?

No. Regretfully, we will have to discontinue our Snowbird Policy that had been adopted by the Shorewood Forest Utilities Board in October 2010, because we cannot monitor the sewer usage without the reciprocal billing relationship with Indiana American Water.

Where is the Shorewood Forest Utilities, Inc. office located?

The office is located in the Shorewood subdivision at 425 Utility Drive, Valparaiso, IN, near the water tower at the main entrance to the subdivision. We are no longer located in the Clubhouse. Our office hours are Monday- Friday, 8:00 a.m. to 2:30 p.m.

How do I pay my sewer bill?

There are a number of convenient ways to pay your sewer bill:

  • You can, of course, mail your payment to our Office at the address listed above which is the preferred method (and we even provide the return envelope!); or,
  • In person, at the office located in the Shorewood subdivision at 425 Utility Drive, Valparaiso, IN; or,
  • There is a dropbox on the door of the utilities office for after-hours payment.

At this time, we do not have the capabilities of processing any payments that are made using a credit card or debit card, however we do accept cash, checks, and money orders. Any bank fees associated with a returned payment will be passed along to you, and an additional fee of $20.00 will be charged to process your returned payment.

I have questions that were not answered here. Who can I call?

Customers of Shorewood Forest Utilities may call our office at 219-531-0706 during the regular business hours on Monday- Friday, 8:00 a.m. to 2:30 p.m.